Riddle Agency - Tailored Spellbinding Stories
Elegancia has employed Caroline Viot's customer experience and concept consulting agency. This innovative approach has produced the identity of the Parizienne and her various associated elements used for communication and hotel staff training. The agency has also been charged with proposing innovative customer experiences, from the urban concierge service to the creation of associated products. All of this has been developed in close collaboration with the hotel's direction and management to ensure that the approach functions effectively as a whole.